Acceptable Use Policy

01 Introduction and Purpose

This Acceptable Use Policy ("AUP" or "Policy") governs your use of the Ordira platform and all related services (the "Service"). This Policy is incorporated into and forms part of our Terms and Conditions, which you agreed to upon registration.

The purpose of this Policy is to ensure that all users—including Brands, creators and Manufacturers—use the Ordira platform responsibly, ethically, and in compliance with applicable laws. By using the Service, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your account.

This Policy applies to all users of the Ordira platform, regardless of subscription tier (Starter, Professional, Enterprise, Unlimited for Manufacturers; Foundation, Growth, Premium, Enterprise for Brands), and covers all activities conducted through the platform, including but not limited to supply chain management, brand connections, certificate management, API usage, and communications.

02 Permitted Uses

The Ordira platform is designed to facilitate supply chain transparency, brand-manufacturer connections, and product verification. You are permitted to use the Service for the following purposes:

2.1 For All Users

Managing your account profile and business information
Communicating with other platform users through authorized channels
Accessing analytics and reports within your subscription plan limits
Utilizing API access in accordance with your plan's rate limits
Exporting your own data as permitted by your subscription tier

2.2 For Brands

Issuing and managing product votes and certificates
Connecting with verified manufacturers
Tracking supply chain events and product journeys
Accessing manufacturer profiles and verification status
Utilizing storage for product documentation within plan limits

2.3 For Manufacturers

Creating and maintaining manufacturer profiles
Managing brand connections within subscription limits
Registering and tracking supply chain products
Configuring and using supply chain endpoints
Logging supply chain events within rate limits
Participating in verification processes
Utilizing search visibility features as provided by your plan

03 Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the Ordira platform:

3.1 Illegal and Harmful Activities

Using the Service for any unlawful purpose or in violation of any applicable federal, provincial, territorial, or international law or regulation
Engaging in fraud, money laundering, or other financial crimes
Facilitating the sale or distribution of counterfeit, illegal, or prohibited goods
Violating export control laws or economic sanctions
Engaging in activities that could harm minors or vulnerable individuals

3.2 Fraudulent and Deceptive Practices

Providing false, inaccurate, or misleading information during registration or at any time
Misrepresenting your identity, business, credentials, or affiliations
Falsifying supply chain data, product origins, or manufacturing information
Creating fake certificates, verifications, or endorsements
Manipulating reviews, ratings, or visibility rankings through artificial means
Impersonating another user, business, or Ordira personnel

3.3 Harassment and Abusive Behavior

Harassing, threatening, intimidating, or bullying other users
Posting or transmitting defamatory, obscene, or offensive content
Discriminating against users based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
Engaging in stalking or unwanted repeated contact with other users

3.4 Intellectual Property Violations

Infringing upon copyrights, trademarks, patents, or other intellectual property rights
Uploading content you do not have the right to use or distribute
Using Ordira's trademarks, logos, or branding without authorization
Copying, reproducing, or redistributing platform content or features

3.5 Security Violations

Attempting to gain unauthorized access to the Service, other accounts, or related systems
Circumventing or disabling security features or access controls
Introducing viruses, malware, or other harmful code
Conducting vulnerability testing or penetration testing without prior written authorization
Sharing account credentials with unauthorized parties
Intercepting or monitoring data or communications without authorization

3.6 System Abuse and Interference

Interfering with or disrupting the Service, servers, or networks
Overloading the platform with excessive requests or data
Using automated tools, bots, scrapers, or crawlers without authorization
Reverse engineering, decompiling, or disassembling the Service
Attempting to extract source code or underlying algorithms
Modifying or creating derivative works based on the Service

3.7 Spam and Unsolicited Communications

Sending unsolicited bulk messages or communications to other users
Using the platform to collect email addresses or contact information for spam purposes
Advertising or promoting products or services unrelated to authorized platform activities
Violating Canada's Anti-Spam Legislation (CASL) or other applicable anti-spam laws

3.8 Commercial Misuse

Reselling, sublicensing, or commercially exploiting the Service without authorization
Using the Service to develop a competing product or service
Sharing API keys or access credentials with third parties
Operating multiple accounts to circumvent subscription limits

04 Supply Chain Data Integrity

Ordira is built on trust and transparency in supply chain management. Maintaining data integrity is essential to the platform's value and the trust of all users.

4.1 Accuracy Requirements

All supply chain data, including product origins, manufacturing processes, and certifications, must be accurate and truthful
You must promptly update information when circumstances change
You are responsible for verifying the accuracy of data before submitting it to the platform
Supporting documentation must be genuine and unaltered

4.2 Verification Honesty

Verification requests must be submitted in good faith with accurate supporting information
You must not attempt to obtain verification status through false or misleading means
Verification badges and status must not be misrepresented or displayed outside the platform without authorization
You must report any errors in your verification status

4.3 Certificate Integrity

Certificates issued through the platform must accurately reflect the underlying facts
You must not forge, alter, or misuse certificates
Certificate revocations must be honored and not circumvented

05 Resource Usage and Rate Limits

Your use of platform resources is governed by your subscription plan. You agree to respect and comply with the limits associated with your plan.

5.1 Subscription Plan Limits

Each subscription tier includes specific limits on resources such as brand connections, supply chain products, endpoints, events, API calls, votes, certificates, and storage. You agree to operate within these limits and not attempt to circumvent them.

5.2 API Usage

API access must be used in accordance with our API documentation and rate limits
Rate limits vary by plan (events per minute, per hour, per day) and must be respected
Cooldown periods and burst allowances are enforced automatically
API keys must be kept confidential and not shared with unauthorized parties
Excessive API usage that degrades service for other users is prohibited

5.3 Fair Use

Even within plan limits, usage must be reasonable and not disproportionately consume shared resources
We reserve the right to throttle or limit usage that negatively impacts platform performance
Repeated attempts to exceed limits may result in account suspension

5.4 Prohibited Circumvention

Creating multiple accounts to multiply or exceed plan limits is prohibited
Using technical means to bypass rate limiting or access controls is prohibited
Exploiting bugs or vulnerabilities to gain additional resources is prohibited

06 Content Standards

You are responsible for all content you upload, submit, or transmit through the Ordira platform. All content must comply with the following standards:

6.1 Acceptable Content

Business information relevant to supply chain management and brand-manufacturer relationships
Product documentation, certifications, and supporting materials
Professional communications with other platform users
Profile information including business logos, images, and descriptions

6.2 Prohibited Content

Illegal, harmful, threatening, abusive, harassing, defamatory, or obscene content
Content that promotes violence, hatred, or discrimination
Sexually explicit or pornographic material
Content that infringes intellectual property rights
False, misleading, or deceptive content
Malicious code, viruses, or harmful files
Personal information of third parties without consent
Spam, advertisements, or promotional content unrelated to platform purposes

07 Account Security Obligations

You are responsible for maintaining the security of your account and for all activities that occur under your account.

7.1 Credential Protection

Use strong, unique passwords for your Ordira account
Do not share your login credentials with others
Enable multi-factor authentication when available
Keep API keys secure and rotate them periodically

7.2 Incident Reporting

Immediately notify us of any unauthorized access to your account
Report any suspected security vulnerabilities through appropriate channels
Cooperate with any security investigations

08 Monitoring and Enforcement

8.1 Our Rights

We reserve the right, but are not obligated, to:

Monitor use of the Service for compliance with this Policy
Investigate suspected violations of this Policy
Remove or disable access to content that violates this Policy
Suspend or terminate accounts that violate this Policy
Report illegal activities to appropriate authorities
Cooperate with law enforcement investigations

8.2 Consequences of Violations

Violations of this Policy may result in one or more of the following actions, at our sole discretion:

Warning: A formal notice of the violation and requirement to cease the prohibited activity
Content Removal: Removal of content that violates this Policy
Feature Restriction: Temporary or permanent restriction of access to certain features
Account Suspension: Temporary suspension of account access
Account Termination: Permanent termination of your account and access to the Service
Legal Action: Pursuit of legal remedies for serious violations

8.3 No Refunds for Violations

If your account is suspended or terminated due to violations of this Policy, you will not be entitled to any refund of fees paid. Any outstanding fees will remain due and payable.

8.4 Appeals

If you believe your account has been suspended or terminated in error, you may submit an appeal by contacting our support team at hello@ordira.xyz. We will review your appeal and respond within 10 business days.

09 Reporting Violations

We encourage users to report suspected violations of this Policy. You can report violations through the following channels:

Email: hello@ordira.xyz
In-Platform Reporting: Use the "Report" function available on user profiles and content
Security Issues: hello@ordira.xyz for reporting security vulnerabilities

When reporting a violation, please provide as much detail as possible, including the nature of the violation, the user or content involved, and any supporting evidence. We will investigate all reports and take appropriate action. Reports are kept confidential to the extent possible.

10 Changes to this Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date. For significant changes, we will provide at least 30 days' notice before the changes take effect.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy. If you do not agree with the changes, you must discontinue use of the Service.

11 Contact Information

If you have any questions about this Acceptable Use Policy, please contact us at:

Ordira

Quebec, Canada

Email: hello@ordira.xyz